FAQs

Does it cost anything to sign up?

Creating a Cellar Angels profile is complimentary with no commitment to purchase.  Just click here to sign up and receive weekly notifications of featured wine offers, Wine Club releases, gift ideas and more.

Are there additional benefits to becoming a subscriber?

As a complimentary subscriber, you’ll enjoy exclusive pricing on weekly wine offers, access to join the Cellar Angels Wine Club, including behind-the-scenes winery videos, tasting notes, general food pairing suggestions and a flat $10 case shipping fee directly from the winery to your door. Every wine offer includes unique perks like VIP winery tours and tastings, private calls from the winemaker to you, signed bottles and online winemaker chats.  At the end of your transaction, you may choose your favorite charitable cause to support with proceeds from your purchase.

Why do I need to create an account?

The weekly wine offers and wine club membership are private and exclusive to our members only. Creating an account gives you access to each offer and allows you to make a purchase at the special subscriber pricing. Your account also gives you access to purchase history.

What if I forget my username and password?

Use the “Request a new password” link at the login screen and an email with a password reset link will be sent to you right away.

How do I edit my information?

Go to “My Account” at the top right corner of the screen to update.

Will my credit card information be saved?

Here at Cellar Angels we take your security seriously.

Our servers do not store, or even process your card details. This information is processed by our checkout partners on their own independent servers, which use the latest security standards and are constantly monitored to keep up to date with the latest developments in security technology.

Once you’ve placed your first order, your credit card is securely stored for future purchases, these will be stored by our checkout partner in an unreadable format.  We can then request access to charge these when you place your next order, without us ever even seeing your card details!

How secure is my information?

Your information is completely secure. Cellar Angels understands completing an online transaction requires a great deal of trust. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the information you provide. We employ industry-standard SSL (secure socket layer) technology to protect every transaction you make on our website. This is the same encryption and validation technology used by banks and brokerages to safeguard your financial information. To verify this system is delivered over a secure SSL connection, look for the SSL padlock in your browser.

How do I update my credit card information?

On your next purchase you’ll have the opportunity to “add” another credit card which will be saved for all future purchases.
Does my account expire?

No, your account won’t expire.

Is my information shared with anyone other than Cellar Angels?

Cellar Angels will provide your contact information only to the wineries from which you purchase.

How do I opt-out of email offers and company communications?

Next time you receive an email, click on the “unsubscribe” link at the bottom of the communication to unsubscribe from more emails. Please allow up to 24 hours for the request to be processed.

Am I able to cancel my account?

You will be able to cancel your account, but in doing so you will no longer have access to the exclusive offer pricing.

What is Cellar Angels?

Cellar Angels is the online wine curator providing exclusive private access to Napa and Sonoma’s best hand-crafted wines. The mission is simple – explore rare, fine wines from small, hard-to-find wine producers and give a portion of each purchase to charity. Exquisite wine delivered direct to your door. We introduce a new wine feature each week and new Wine Club selections each quarter from the smallest boutique producers of Sonoma County and Napa Valley. With each wine, our team of wine experts transports you directly to wine country via our custom winemaker video interviews and gorgeous vineyard shots. Your private gateway to a world of wine wanderlust. 

Cellar Angels is not about mass-produced wine. We don’t unload a ton of excess wine at rock bottom pricing. Instead we focus on discovering the wineries producing exceptional wine that are usually family owned and off the beaten path; the types of wineries where you taste with the owner from a barrel.  As a Cellar Angels customer, you’ll enjoy exclusive savings each week, including unique or rare bonus offers.  We also extend to our members a flat $15 case shipping fee directly from the winery to your door.  With every wine you enjoy from our winery partners, you’ll support the small boutique wineries and assist very important causes.  With every purchase you will make a difference.

Why is Cellar Angels unique?

Cellar Angels is an organization partnering exclusively with wineries to offer wines directly to the consumer. Through these unique partnerships, we offer our featured wineries an opportunity to introduce, promote and generate excitement around their wines. Charitable giving is also in our DNA, a noteworthy aspect differentiating us from other wine e-commerce sites.

How do I register to become a Cellar Angels customer?

Just click here to register and receive weekly notifications of featured wine offers, updates on Wine Club releases and other specials.

When will I receive notification of new offers?

Exclusive wine offers are added to the marketplace regularly. Please subscribe to our email newsletter to get notified about newest wine offers.

How long will I have to make a purchase on the offer?

New wine offers remain available until the allocation by the winery is sold out. 

Can I purchase a Cellar Angels Gift Certificate or Gift Card?

You can send someone a Cellar Angels gift card directly to their email inbox by clicking here. 

What is The Daily Flight?

The Daily Flight is Cellar Angels’ official blog site. We blog on everything from top wine buying suggestions to the status of direct-to-consumer legislation.

If I’m representing a winery, how can I learn more about a partnership with Cellar Angels?

Providing unsurpassed wine experiences is critical for separating Cellar Angels and the mediocre third party wine sites existing in the internet wine space. The mission as a marketing company is to promote high-end, limited production wine producers to serious wine enthusiasts. Cellar Angels provides its winery partners with zero up-front cost marketing opportunities through a focused campaign that includes: introduction to new customers, a custom-made video interview, social media and e-mail newsletter marketing, private events and wine club opportunities. Inquire about becoming a winery partner here.

What is a CVV?

CVV is an anti-fraud security feature to help verify you are in possession of your credit card. For Visa/Mastercard/Discover, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card’s account number. For American Express, the four-digit CVV number is printed on the front of the card above the card account number.

Is there sales tax charged on my purchase?

The winery has built sales tax into the price of the wine.

I’m under 21. Can I buy wine for someone over 21?

No. You must be 21 or older to purchase wine. We have three levels of security regarding age verification and it’s something we take very seriously. If you’re attempting to bypass this security we will know and involve law enforcement accordingly.

Is there a limit of wine I can buy?

All orders over 5 cases will be individually reviewed for legal compliance. Also, we want to make certain everyone who desires purchasing has ability to do so and on rare instances may limit purchase amount due to limited availability of wine.edit content
Do I receive additional information about the wine(s) I order?
Absolutely. You will learn about the winery and the specific wine via video interviews on our website. We also provide information about the vineyard, region and winery along with tasting notes and general food pairings.

Can I send wine as a gift?

Yes, but it depends to which state you wish to ship. For more information, see shipping section.

Can I refer my friends?

Absolutely! If they love great wine, we know they’ll appreciate learning about Cellar Angels’ weekly offers. 

Why doesn’t the member wine price show up?

Member pricing is exclusive to Cellar Angels subscribers, therefore one must sign up for an account in order to see and purchase at special reduced pricing.

How does Cellar Angels select wines and wineries to work with?

Through decades of connections and relationships in the wine industry, we have access to hundreds of small-production, often family-owned, artisan wineries producing fine wine.edit content

Will a featured wine ever be offered again?

Periodically an offer is so well received members will request another “shot” at securing more. Cellar Angels will make every effort to work with the winery on these instances to re-run the offer.

Why is my wine order taking so long to arrive?

What is it like outside where you live? The fulfillment centers utilizes discretion when shipping to your area based on weather conditions. Your shipment may be held until suitable conditions are forecast. During mid-summer and mid-winter months, it may not be safe for wine transport. The goal is to make certain your wine arrives in perfect drinking condition. Please contact  at any time if you have questions about your shipment or if you would like to upgrade an order to expedited or temperature controlled shipping method.

To which states can Cellar Angels’ winery partners legally ship wine?

Our winery partners can legally ship to all states EXCEPT: Mississippi, Michigan & Utah. If your state is listed above, we recommend visiting www.freethegrapes.org to create a personalized message to your state legislators letting them know your frustrations concerning winery shipping restrictions!  In addition, many wineries do not ship to Alaska and Hawaii.

Will I receive a tracking number for my order?

Your order will be shipped from a central fulfillment location. An email notification with tracking information from the fulfillment center will be sent when your order is shipped. Please contact  if you have not received an email notification or if you have any questions related to your shipment. We are happy to help and offer updates.

What if I am not present when the shipment arrives?

All alcohol-related shipments require a signature from an adult over 21 years of age. If you or someone over 21 is not available at time of delivery, consider shipping to your place of employment.

Why is an adult signature required for delivery?

Federal law mandates all alcoholic products shipped via UPS or FedEx require an over 21 adult signature for delivery.
What if the delivery service cannot obtain an adult signature?
If the delivery service (e.g. UPS, FedEx) cannot obtain an adult signature after multiple delivery attempts, the package may be returned to the winery. Expenses associated with re-delivery of a wine shipment are the responsibility of the customer.

Can I place an order and ship to multiple addresses?

Each order can only be shipped to a single address. If you want to send shipments to various addresses, you will need to place separate orders.

Can I change or cancel my order?

Once an order is placed, you will be unable to change it within your account profile. Please contact us directly at customercare@cellarangels.com within 12 hours of placing an order with any change requests.

What if I have received damaged or incorrect products?

If you received products that were damaged during transit or incorrect, please contact  directly. Please do not dispose of any product before speaking with Customer Service.

Can I return a product if it is bad, damaged or incorrect?

Should this ever happen please contact directly at customercare@cellarangels.com if any of these situations apply.

How do I contact customer service?
Please email us directly at customercare@cellarangels.com or call 888-282-1353. 
How do I report a technical issue on the website?
Please contact customercare@cellarangels.com
I couldn’t find the answer to my question in your FAQ section.
Suggest a question to customer service here.

What inspired Cellar Angels to donate a portion of proceeds to charity?

The founders of Cellar Angels have a passion for giving back. Each hand-picked charity partner is close to our hearts and there are plenty of causes for members to support. As a consumer, you have the chance to designate your donation to the charity of choice.

Is my purchase tax-deductible?

No. IRS code prevents a customer from claiming a purchase, or part of a purchase, as a tax-deductible donation.

Can I suggest a charity?

Cellar Angels has a review board meeting periodically to determine charitable partners. We encourage suggestions and they may be submitted to charities@cellarangels.com.

How can the wines be sold at such low prices when a portion goes to support charities?

Our winery partners have committed to providing their wine at a lower price to encourage purchases in the name of charity. Cellar Angels is committed to making a difference by donating a portion of their proceeds.

BACK TO TOP
Shopping cart
There are no products in the cart!
Continue shopping
0